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We are continuing to ship out same day, or next business day.  However SOME customers are experiencing delays (some small...some large) in shipments with USPS, FedEx, and UPS once they leave our facility.  And it completely appears to happen to random orders.  There's no rhyme or reason.  Please know that we are doing everything in our power to get your order out quickly and efficiently, but unfortunately once it leaves our hands, we lose all of the control.  Our goal is to make it a smooth and wonderful experience, and we will always work towards that goal!

Returns

WHAT IS THE GENERAL RETURN AND REFUND POLICY OF HOUSE BY JSD DESIGNS?

Our design team at 'house' has hand selected these products because we love them and hope that you'll love them too, but understand that you may need to make a return.

To return an item follow the directions below:

1. Ship the item(s) back to us to the following address:
House by JSD
ATT: JEREMY
1148 Industry Rd
Lexington, KY 40505

2.  The shipment must be post marked by 2 weeks from date of delivery.

3. You must ensure that the item is adequately packaged. We are not liable for damage caused by inadequate packaging or if the item is damaged or lost while being returned to us. We encourage you to get a tracking number.  tems that are damaged when we receive them will not be eligible for a refund.

4. After receipt of the returned merchandise, we will inspect and issue refund if everything is received in a undamaged manner.  This should take no more than 3 days of us receiving your return (Most of the time, orders are refunded same day as return delivered)