1. Overview
The Shipping Protection Plan (SPP) is an optional service offered by HouseFloral to expedite the resolution of lost shipments. By selecting SPP at checkout, customers receive faster reshipment of lost orders while HouseFloral works with the shipping carrier to file a claim on their behalf.

2. Eligibility for SPP Coverage
SPP is available for orders placed through our online store where the protection plan has been selected and purchased at checkout. Orders not covered by SPP will be subject to standard carrier claim processing times.

3. Coverage Details

• If a package is lost in transit, customers may request a reshipment of their order through the SPP.

• HouseFloral will initiate a replacement order before the standard carrier claim process is completed, ensuring quicker resolution.

• Customers must provide any necessary information required by the shipping carrier to assist in the claim process.

• If the original order is later delivered, HouseFloral may provide a return shipping label for the duplicate order.

4. Definition of Lost Shipments
A shipment is considered lost if:

• The tracking information has not updated for 7 consecutive days (domestic) or 14 consecutive days (international).

• The carrier declares the package lost.

• The package has not been delivered within 20 days of the shipping date (domestic) or 30 days (international).

5. Exclusions & Limitations
SPP does not cover:

• Shipments marked as "Delivered" by the carrier but claimed as not received.

• Incorrect shipping addresses provided by the customer.

• Orders with tracking updates showing "Return to Sender."

• Delays caused by natural disasters, customs holds, or other uncontrollable circumstances.

6. Filing a Claim
To request a replacement order under SPP, customers must contact HouseFloral within 30 days of the expected delivery date. Customers may need to complete a form or provide additional details as required by the shipping carrier.

7. Resolution Process
Once a claim is initiated:

• HouseFloral will reship the lost order at no additional cost.

• If both the original and replacement shipments arrive, HouseFloral may issue a return shipping label.

• If the customer fails to return the extra shipment, they may be charged for the duplicate order.

8. Policy Changes
HouseFloral reserves the right to update or modify the SPP Terms & Conditions at any time. Any changes will be reflected on our website and will apply to future purchases.

By selecting SPP at checkout, customers acknowledge and agree to these Terms & Conditions. For questions or assistance, please contact our customer support team.